NOW THAT YOU'RE A CLIENT
Knowing when to send in your accounts to us helps you get paid.
BC laws now state that you must take action on overdue accounts within two years of invoicing or receiving a partial payment. Too many businesses wait until that unpaid bill is almost at that critical date, when many of your customers have moved, changed phone numbers and frequently forgotten all about that last bill.
So when to send them to us? We recommend only waiting until they’re 120 - 180 days old. At this point you’re beginning to get frustrated, but the debt remains fresh in your customer’s memory; a good time for us to step in!
WHAT INFORMATION SHOULD YOU SEND US?
Once you’re a client, you can start submitting accounts. But just sending us the invoice isn’t quite enough; we need contact information too. Even old addresses or phone numbers are important; we can do a much better job of searching for your moved or relocated customers if we have a place to start from.
IN ORDER TO WORK YOUR ACCOUNTS, WE NEED THE FOLLOWING INFORMATION:
First & Last Name, or the Business Name. Whatever is listed on your invoice.
Contact names for Businesses. So we know who to ask for.
Street and/or Mailing address
Secondary contact information: spouses, family, employers. Collection law allows us to contact these people if we can’t find your customer, so if you have lost contact with your customer, this will help us.