You Are Not Alone
According to Statistics Canada, it is more common for households in Canada to have debt than to be debt-free. At the Credit Bureau of Vernon Ltd, we understand this, which is why we do our best to work with you so that these bills get paid. We also understand that credit ratings and credit scores seem like a mystery to most people.
The most important thing you can do is make payments on your debt;
each payment is a positive in your credit history.

Get in Touch with Us

Talking with a collection agent can seem like the scariest thing in the universe, but at the Credit Bureau of Vernon Ltd, we take pride in being both professional and understanding. While our aim is to get the debt paid, we are happy to work with you to find space in your budget.


When You're Calling

Have your information ready.
If you’ve received an email or lettermail from us, keep it handy for your call; it contains the information we need to find the account in our system. It will have the name of the person who owes the money, the name of the person or business that money is owed to, their account number, our file number, and the amount still owing. It’s a lot of information, we know, but it’ll make finding your particular file a lot easier.

We make hundreds of calls to people every day, which is why it’s so important for you to have that file or reference number handy. We’ll track down the agent who called, and the two of you can talk. Even if that particular agent is unavailable, with your file or reference number we can still find your file and another agent can talk with you about it.

Still nervous about calling? Email us at, and we’ll pass your message along to the agent handling your file.

 BC Credit Bureau

Useful Information

To improve you debt situation, please consider contacting a licensed insolvency trustee such as BDO Canada.

For information about your credit report, you need to contact Equifax and Transunion, the two companies in Canada that create credit reports.

Government of Canada
Credit report and score basics
Financial Consumer Agency of Canada
Office of Consumer Affairs: Credit and Credit Repair